Seasonal Retail At Your Service Associate, Oxford Valley
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment, with flexibility to work varied shifts, including nights, weekends, and holidays. You welcome customers with genuine hospitality, help with total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You help maintain a clean, shoppable space, complete BOPS orders and curbside delivery promptly, share loyalty program benefits, and contribute to sales goals and team results. The position also involves keeping the shopping space clean and inviting and supporting colleagues through collaboration.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and contribute to team dynamics.
- Be comfortable using electronic devices.
- Able to talk, lift, move constantly, stand, and reach with arms and hands.
- Able to stand for at least two consecutive hours and lift at least 25 pounds.
- Able to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome and assist customers with genuine hospitality, building positive relationships through friendly, personal conversations.
- Assist with total-store fulfillment and ensure the customer pickup experience is organized and friction-free.
- Use the systems needed to complete transactions and handle pickup and return activities.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Complete BOPS orders and curbside delivery in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Support teammates through honest, caring collaboration.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
