Seasonal Retail At Your Service Associate, Spokane Valley
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized customer experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You help customers, support sales and loyalty goals, and keep the shopping and service areas clean, organized, and inviting. Schedules include weekend shifts and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability. The posting describes the position as seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors, and read and understand employment policies and safety rules or procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Adapt to changing priorities, work independently, and contribute to a team.
- Be comfortable using electronic devices and technology.
- Meet the physical requirements of talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders; stand for at least two consecutive hours and lift at least 25 pounds.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers with genuine hospitality and provide friendly, personalized service.
- Assist with total store fulfillment, including Buy Online Pickup In Store orders, order pickups, merchandise returns, and curbside delivery.
- Use the systems and equipment required to complete customer transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Share loyalty program benefits, work toward sales goals, and help acquire new customers by opening credit accounts.
- Collaborate with teammates and contribute to individual and store results.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
