Seasonal Retail At Your Service Associate, Victor Valley
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. You work in a fast-paced environment that calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach. The role includes engaging customers with genuine hospitality, supporting sales goals and loyalty programs, and helping maintain a clean, organized, inviting shopping and pickup space. The position is seasonal and includes a variety of shifts, including nights, weekends, and holidays. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, to perform job functions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, and order pickups.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Welcome customers, provide friendly and personalized service, and resolve customer needs or issues.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to individual and store results.
- Collaborate with teammates and support a positive, welcoming work environment.
- Use register and handheld technology to process transactions.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
