Seasonal Retail At Your Service Associate, Moreno Valley
About The Position
As an At Your Service Center Colleague at Macy’s, you help deliver a seamless, personalized shopping experience by supporting Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include nights, weekends, and holidays, depending on business needs and colleague availability. You welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and help keep pickup and return areas clean and organized. You support timely BOPS order completion and curbside delivery, contribute to sales goals, share loyalty program benefits, and collaborate with colleagues to provide excellent service. The position also involves maintaining an inviting shopping space and adapting to changing priorities.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total-store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and help maintain a clean, shoppable space.
- Complete BOPS orders in a timely manner and support curbside delivery.
- Welcome and assist customers with genuine hospitality and friendly, personal conversations.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work toward daily sales goals and support individual and store results.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Collaborate with teammates and contribute to a positive, customer-focused experience.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
