Seasonal Retail At Your Service Associate, Mall Del Norte
About The Position
As an At Your Service Center Colleague, you support activities including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates help create personalized shopping experiences, meet sales goals, collaborate with colleagues, and keep customer-facing areas clean, organized, and inviting. The position requires flexible availability, including nights, weekends, and holidays. The posting identifies the role as seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Welcome customers with genuine hospitality and provide assistance with total store fulfillment.
- Use the systems needed to complete transactions and keep the customer pickup collection area organized.
- Complete BOPS orders in a timely manner and provide curbside delivery.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Share loyalty program benefits, help customers with their needs, and provide a sincere closing interaction.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Work collaboratively with colleagues and contribute to individual and store results.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Meet daily sales goals and help resolve customer issues.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
