Seasonal Retail At Your Service Associate, Mall Del Norte

Macy's • Laredo, TX

2d • Onsite

About The Position

As an At Your Service Center colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include nights, weekends, and holidays, depending on business needs and colleague availability.

You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and help keep pickup and return areas clean and organized. You also recover merchandise, complete curbside delivery of BOPS orders in a timely manner, share loyalty program benefits, and contribute to sales goals and a positive team environment. The position requires regular customer and colleague communication, adaptability, and use of electronic devices and register equipment.

This is a seasonal position. The posting describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week; it does not specify which schedule applies to this role. All schedules include weekend shifts. Physical requirements include talking, lifting, frequent movement and standing, reaching, and other activities described below.

Requirements

• Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
• Comfort using electronic devices and technology.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Welcome customers and provide friendly, personalized service that meets Macy’s service standards.
• Assist customers with total-store fulfillment and use the systems needed to complete transactions.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers.
• Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
• Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
• Collaborate with teammates and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed