Seasonal Retail At Your Service Associate, Chula Vista Center

Macy's • Chula Vista, CA

1d • Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment.

You welcome customers with genuine hospitality, help with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. You also support sales goals, share loyalty program benefits, and collaborate with colleagues to improve customer and store results. Schedules include weekend shifts; availability for days, evenings, weekends, and holidays is required. Hours depend on business needs and colleague availability.

Requirements

• Flexible availability to work days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Ability to adapt to changing priorities, work independently, and contribute to a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Assist customers with total store fulfillment, including Buy Online Pickup In Store, order pickups, merchandise returns, and curbside delivery.
• Use the systems and equipment needed to complete transactions and fulfill customer requests.
• Keep pickup and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
• Welcome customers, provide genuine hospitality, and build positive customer relationships.
• Share loyalty program benefits and support the acquisition of new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Collaborate with colleagues and support the team.
• Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed