Seasonal Retail At Your Service Associate, Chula Vista Center
About The Position
As an At Your Service Center Colleague, you support a seamless and personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help customers, work toward sales goals, support the team, and keep the shopping and service areas clean, organized, and inviting. Availability for a variety of shifts, including nights, weekends, and holidays, is required. Colleagues prepare the At Your Service area for customers, review sales goals, learn about new arrivals, popular items, trends, and promotions, and welcome customers with genuine hospitality. They assist with total store fulfillment, use the systems needed to complete transactions, organize the pickup area, and help ensure BOPS orders are completed promptly and delivered curbside. They recover merchandise, maintain clean pickup and return areas, share loyalty program benefits, and finish customer interactions with a sincere thank-you. Colleagues collaborate with one another, strive to improve, and contribute to individual and store results. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands as required by the position.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and provide a seamless, personalized shopping experience.
- Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
- Use the systems needed to complete transactions and keep the customer pickup area organized.
- Ensure timely completion and curbside delivery of BOPS orders.
- Recover merchandise and keep pickup, return, and shopping areas clean, organized, and inviting.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward sales goals and contribute to individual and store results.
- Review sales goals and stay informed about new arrivals, popular items, trends, and promotions.
- Collaborate with teammates and support a positive customer and colleague experience.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
