Seasonal Retail At Your Service Associate, South Bay Galleria

Macy's • Redondo Beach, CA

1d • Onsite

About The Position

The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while maintaining Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates help keep shopping, pickup, and return areas clean, organized, and inviting; maintain a shoppable space; and support timely order completion and curbside delivery. They also assist customers with transactions, communicate loyalty program benefits, and contribute to sales goals and store results through teamwork and genuine hospitality. Schedules may include days, evenings, nights, weekends, and holidays, based on business needs and colleague availability. The posting identifies the position as seasonal. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week; all schedules include weekend shifts.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Comfort handling electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
• Assist customers with total store fulfillment and use the systems needed to complete transactions.
• Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
• Complete BOPS orders in a timely manner and support curbside delivery.
• Welcome customers, provide genuine hospitality, and build positive customer relationships.
• Share loyalty program benefits and support customer acquisition, including opening credit accounts.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals.
• Recover merchandise and maintain an inviting, shoppable space.
• Collaborate with colleagues and contribute to individual and store results.
• Provide customers with a sincere closing and ensure they have what they need.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed