At Home Liaison - Home Care - JFK Hospital

Hackensack Meridian Health • Iselin, NJ

19h

About The Position

The At Home Liaison represents Hackensack Meridian Health at Home and introduces patients and families to the organization’s service lines and products. The role provides information and educational materials, responds to patient and family questions, identifies opportunities to connect patients with appropriate services, and serves as an initial face-to-face link between patients and the organization. The liaison also works with referral sources and internal operations to support seamless service delivery and customer satisfaction.

At hospitals, the position may process and deliver durable medical equipment (DME), instruct patients and families in its use, and assist with gathering and sending required patient and face-to-face documentation. The role also gathers patient information from charts and computer systems for Central Intake, follows up on pending cases using a tracking system, and may take on other duties to support departmental operations when staffing challenges arise.

The posting lists a minimum rate of $23.13 per hour. This is a good-faith estimate of minimum base pay at the time of posting, not a guaranteed offer. Compensation may vary based on factors including experience, education, skills, location, internal equity, and budget. Benefits are described for eligible full- and part-time team members; per diem team members may qualify for certain benefits.

Requirements

• High school diploma, GED, or equivalent program.
• At least one year of customer service experience.
• Proficiency in Microsoft Office Suite.
• Strong customer service skills.
• Ability to lift at least 10 pounds, push and pull at least 10 pounds, and stand for at least four hours per day.

Nice To Haves

• Homecare experience.
• Sales experience.
• Two to four years of healthcare experience.

Responsibilities

• Represent the organization and provide an initial introduction to its service lines and products.
• Identify opportunities to cross-sell services and product lines to meet patient needs.
• Gather patient information from charts and computer systems at external facilities and send it to Central Intake for processing.
• Assist with gathering and sending documentation when requested, including documentation related to durable medical equipment (DME).
• Deliver DME and instruct patients and families in its use.
• Assist with the face-to-face process by obtaining and sending required documents, including signed face-to-face forms.
• Provide information, answer questions, and deliver educational materials that explain and promote the organization.
• Build ongoing relationships with case managers, social workers, physicians, other staff members, and referral sources through strong customer service.
• Support seamless services for patients by maintaining relationships with referral sources.
• Communicate with organization operations in a timely and appropriate manner.
• Use the tracking system to follow up on pending cases.
• Take ownership of ensuring service delivery meets customer and referral-source expectations.
• Meet with patients and families face to face as an initial representative, welcoming them and explaining the organization’s product lines.
• Respond to the needs of patients and families and maintain exemplary customer service.
• Perform other assigned duties or projects and help maintain departmental functions when staffing challenges arise.
• Adhere to HMH organizational competencies and standards of behavior.

Benefits

• Comprehensive health benefits for eligible full- and part-time team members.
• Paid time off.
• Travel reimbursement.
• 401(k) match; per diem team members may be eligible.
• Tuition reimbursement.
• Learning and development opportunities.
• Wellness programs.
• Dental, vision, paid leave, and retirement benefits are included in the benefits package described for full-time and part-time positions of 20 or more hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED