Home Care Liaison

TheKey•San Rafael, CA

1d•$72,000 - $108,000

About The Position

The Home Care Liaison represents TheKey in the community, building referral partnerships and growing a book of business while helping prospective clients and their families access high-quality care. The role involves meeting revenue targets, guiding prospective clients through assessments, addressing family concerns, and coordinating with internal teams to ensure care plans meet client needs. The Liaison also manages relationships with existing clients and referral partners, provides after-hours support, and identifies opportunities for strategic growth.

Requirements

One or more years of sales experience, preferably in health care or a related field.
Excellent customer service and sales skills.
Computer proficiency and ability to document sales activity accurately and promptly.
Current driver’s license and proof of insurance.
Ability to travel approximately up to 75% of the time.
Ability to lift and carry up to 10–15 pounds, sit, stand, and walk for prolonged periods, and use standard office equipment.

Responsibilities

Build and maintain relationships with community referral sources, manage priority lists, track marketing activities, and represent the organization at networking groups and community events.
Respond to prospective client inquiries, conduct client assessments, address family concerns, and convert prospects into long-term clients.
Communicate with internal teams to ensure care plans meet client needs and relevant information is shared promptly.
Manage relationships for existing cases through home visits and meetings.
Assist the team in keeping client accounts up to date with the finance and billing department.
Provide after-hours support, including evenings and weekends, by email, telephone, or home visits for referral partners, prospects, and active clients.
Maintain working knowledge of regulatory compliance and licensing requirements.
Monitor the market to identify strategic growth opportunities and evaluate competitors.