Association Coordinator - Manager

Community Association Management•Charlotte, NC

3d•Onsite

About The Position

About Community Association Management We believe communities deserve better—and that starts with the people who serve them. Our "why" is simple and powerful: To creatively find solutions and overcome challenges so that we can work together to advance the common cause. We hire individuals who thrive on teamwork, lead with accountability, and bring out the best in others. If that sounds like you, we’d love to meet you. Job Summary The Association Coordinator Manager is a dynamic leadership role responsible for the success of a team of Association Coordinators, while also directly managing a small portfolio of client communities. This dual-responsibility position requires strong coaching skills, operational acumen, and a service-first mindset. In this role, you’ll lead with empathy and organization—supporting your team in their daily responsibilities, reinforcing service expectations, and creating systems that ensure high-quality client support across communities. You’ll also collaborate with other departments to promote team success and operational efficiency.

Requirements

2+ years of supervisory or team leadership experience.
Background in administrative support, HOA/property management, or a related customer-focused field.
Strong interpersonal and leadership skills, with a demonstrated ability to coach and mentor.
Excellent organization, time management, and problem-solving abilities.
Clear verbal and written communication skills.
Proficiency with Microsoft Office and CRM systems.

Nice To Haves

Experience with homeowner association management or service-based administrative teams.
Familiarity with property management software and workflow tools.
Strong understanding of customer service protocols in a fast-paced office setting

Responsibilities

Provide day-to-day leadership, coaching, and performance oversight to a team of Association Coordinators.
Manage a select portfolio of communities, handling administrative tasks, client communications, and internal coordination.
Oversee onboarding and training of new team members; ensure ongoing development and skill-building.
Monitor key performance indicators, productivity, and service delivery metrics for your team.
Partner with Community Managers to ensure all community needs are being met with quality and timeliness.
Help resolve escalated issues from team members and client communities.
Collaborate with internal stakeholders to streamline systems, workflows, and team efficiency.
Foster a culture of collaboration, accountability, and service excellence.