Community Association Manager

Associa•Hilton Head Island, SC

About The Position

Come work at Association Services, Inc (ASI)! We are an industry leader in community association management and we are looking for a talented community manager to join our team. If you're serious about your next move, Association Services, Inc is an excellent place to grow your career. The Portfolio Community Manager is responsible for providing the overall supervision of assigned community associations. The Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff within the branch office.

Requirements

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
Knowledge of communities/property/real estate and homeowners associations
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
Knowledge of conflict resolution techniques at a proficient level
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Professional customer service skills
Self-motivated, proactive, detail oriented and a team player
Time management and time critical prioritization skills

Nice To Haves

2-5 years of Community Association experience preferred

Responsibilities

Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures
Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed
Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement
Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
Review monthly financial reports and ensure management summary is submitted to the association Board of Directors
Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation
Monitor corporate and client delinquency rates and collections
Attend Board meetings per the management agreement and community events as needed
Prepare Board packages according to established time frames
Ensure Board of Directors is aware of legal actions involving the Association
Maintain unit and contract files relating to the operations of the Association
Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
Responsible for maintenance of C3 data base, including updating resident information
Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted
Responsible for oversight of Associa staff as contract provides
Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required
Oversee the AP process in accordance with Associa home office processes and procedures
Other duties as assigned