Restaurant Team Member

Potbelly•Winston Salem, NC

1d•Onsite

About The Position

A Company Associate delights customers with great food and good vibes. As a primary point of customer contact, the Associate provides fast, friendly, and efficient service; delivers quality, consistent products; and helps maintain a clean and inviting shop environment. The role involves preparing food to Company recipe standards, serving customers, operating the cash register, restocking and cleaning, and working across stations as directed. Associates must follow food safety, health, security, and safety procedures and demonstrate Company behaviors and values.

Requirements

Must be at least 16 years of age.
Must represent Company values and demonstrate leadership behaviors and values aligned with the Company.
Must be friendly and customer-service oriented.
Strong verbal communication skills.
Must possess neat and clean hygiene.
Ability to handle a knife confidently.
Ability to work in a fast-paced environment and demonstrate a sense of urgency.
Ability to work as a team player.
Ability to comprehend and communicate in English verbally and in writing sufficiently to perform job responsibilities.

Responsibilities

Demonstrate and reinforce Company behaviors and values: Great Food, Good Vibes, Achievement, Innovation, Integrity, Teamwork, Community, and Belonging.
Become familiar with the Potbelly brand and its products.
Prepare quality finished products, including sandwiches, salads, soups, cookies, and ice cream, efficiently and according to Company recipe manual standards.
Comply with health, food safety, cleanliness, shop security, and safety standards and practices.
Maintain personal hygiene standards, including wearing a clean Company uniform.
Fulfill orders quickly and accurately, and handle raw and finished waste according to established procedures.
Engage customers in friendly conversation and act with a sense of urgency toward customers in the shop.
Restock the food line, chips, and cooler.
Work multiple stations, including load, dress, shakes, cash, prep, and front, as directed by the Manager or Shift Leader.
Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
Prepare meats and cheeses for sandwiches.
If 18 or older, use and clean the automatic slicer and manual chicken slicer to prepare food items.
Clean tables, counters, floors, bathrooms, kitchen areas, and utensils; take out trash.
Operate the cash register and follow cash-handling procedures, including handling and balancing cash.
Effectively handle customer complaints and issues.
Take delivery, catering, and pickup orders over the phone.
Perform other duties as assigned.