Restaurant Team Member

Potbelly•College Park, MD

13d•Onsite

About The Position

Potbelly Sandwich Shops is looking for enthusiastic individuals to join their team as Restaurant Team Members. The company, which started as an antique store in 1977 and evolved into a popular sandwich shop with over 400 locations, aims to make people happy through good vibes and delicious food. As a team member, your primary role is to ensure customers have an excellent experience by providing fast, friendly, and efficient service, delivering a quality product consistently, and maintaining a clean and inviting environment.

Requirements

Must represent Potbelly Advantage and Our Values.
Must be at least 16 years of age.
For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
Must be friendly and customer service-oriented.
Strong verbal communication skills.
Must possess neat and clean hygiene.
Ability to handle a knife confidently.
Must be able to work in a fast-paced environment and have a sense of urgency.
Ability to work as a team-player.
Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
Must demonstrate leadership behaviors and values that align with Potbelly.

Nice To Haves

Ability to discuss Potbelly history with others.

Responsibilities

Demonstrates and reinforces Potbelly’s Behaviors and Values – Integrity, Food Loving, Teamwork, Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring Teams, Creating Potbelly “Fans” – through all interactions.
Ability to discuss Potbelly history with others.
Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
Comply with health and safety standards for food, cleanliness and safety of shop.
Maintain personal hygiene standards, including wearing clean Potbelly uniform.
Comply with established food safety requirements and practices.
Comply with shop security and safety standards.
Be speedy and accurate in fulfilling orders.
Handle raw and finished waste according to established procedures.
Make customers really happy.
Engage in friendly conversation with customers in line.
Act with a sense of urgency toward all customers in the shop.
Restock food line, chips and cooler.
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader.
Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
Prepare meats and cheeses for different sandwiches.
If 18 or older, uses the automatic slicer to prep food items.
Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
Operate cash register: handle, balance and follow all cash handling procedures.
Effectively handle customer complaints/issues.
Takes delivery/catering/pickup orders over the phone.
Other duties as assigned.