Associate, Cool Springs Market

KnitWell Group•Franklin, TN
•Onsite

About The Position

The Lane Bryant Associate creates a hospitable store environment through customer engagement that contributes to achieving Company goals. The role represents the brand through fashion and product knowledge, integrates the OMNI experience, and helps customers find products that suit their needs and build confidence. The Associate also supports store operations, prioritizes tasks for customer and business needs, protects company assets, and maintains a safe work environment.

Requirements

  • Strong sales or hospitality experience is preferred, with demonstrated ability to meet or exceed performance standards.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Proficient and confident use of mobile technology, including registers and iPads, to engage with customers.
  • Frequently adjust or move store fixtures and merchandise weighing up to 25 pounds in all directions; occasionally adjust or move objects or merchandise weighing up to 50 pounds in all directions, with assistance as available.
  • Frequently retrieve merchandise displayed or stored above shoulder level, which may involve climbing a ladder up to 12 feet.
  • Occasionally replace overhead lightbulbs or signs using a ladder up to 12 feet.

Nice To Haves

  • Strong sales or hospitality experience.

Responsibilities

  • Identify customer needs and wants through intentional conversation.
  • Use company resources to reinforce the brand experience and build strong, enduring customer relationships.
  • Share current products, fit information, and fashion trends to help customers find appropriate outfits, feel inspired, and build trust.
  • Support operational needs as required.
  • Plan and prioritize tasks and responsibilities to meet customer and business needs.
  • Protect company assets and maintain a safe work environment.
  • Follow company policies and procedures and applicable local, state, and federal employment laws.

Benefits

  • 401(k) plan
  • Merchandise discounts, plus eligibility for discounts at sister brands
  • Professional development and opportunities for advancement across the company's brands
  • Community impact through philanthropic partnerships
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