Store Manager - Cool Springs

Pandora • Franklin, TN

1d • $55,200 - $69,000

About The Position

The Store Manager is responsible for embodying Pandora’s brand, culture, and products while delivering exceptional customer experiences and driving store sales. The role spends time on the sales floor engaging with customers and works alongside the team to achieve sales and performance goals. The Store Manager coaches and manages Assistant Store Managers, Sales Leads, and Sales Associates; develops talent; and oversees brand, operational, and customer-experience execution. Applicants must complete an assessment emailed after submitting an application.

Requirements

• At least 3–5 years of experience as a Store Manager in a high-performance selling environment.
• Strong written and verbal communication skills.
• Ability to connect and communicate with people at all levels of the organization.
• Business acumen and analytical thinking that support positive results.
• Ability to recruit, retain, and develop teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point-of-sale systems.
• At least 18 years of age and able to provide proof of identity and eligibility to work.
• Flexible availability that includes nights, weekends, and holidays.
• Ability to stand for extended periods, lift more than 50 pounds, and arrive at work on time.

Responsibilities

• Represent Pandora’s brand and culture and serve as a brand ambassador.
• Build genuine customer connections and exceed individual and store sales goals.
• Meet and surpass commercial targets and key performance indicators, setting records and achieving strong results.
• Deliver exceptional shopping experiences through product knowledge and brand loyalty.
• Coach, inspire, and develop the sales team; provide real-time feedback and guidance toward KPI goals; and promote accountability for individual and store performance.
• Engage customers authentically and foster lasting relationships beyond transactions.
• Recruit and attract talent for seasonal and core roles, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resource team to identify and resolve performance issues and policy violations.
• Implement visual merchandising directives on time, maintain efficient operational processes, and support continuous talent development.
• Perform other duties as assigned.

Benefits

• Base salary plus incentive bonus.
• 401(k) plan.
• Medical, dental, and vision benefits.
• Short- and long-term disability coverage.
• Basic life and AD&D insurance.
• Anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, LinkedIn Learning, and tuition reimbursement.
• PTO package including vacation, personal, sick, birthday, and celebration days, plus paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed