Leasing Consultant - Paxton Cool Springs

General Services Corp.•Franklin, TN

16h

About The Position

The Leasing Consultant shows apartments to prospective residents with the goal of securing leases and contributes to maintaining occupancy and customer satisfaction at a premium level. The role also includes completing leasing paperwork and supporting resident retention and leasing office operations. Employees are expected to conduct communications consistently with the Company’s Customer Service Program and Philosophy and adhere to company policies and procedures. GSC’s guiding principles are trust, honesty, integrity, and ethical conduct.

Requirements

High school diploma or equivalent.
Outstanding sales ability in a computerized environment.
Valid driver's license and proof of insurance.
Passing criminal background check and pre-employment drug testing.

Nice To Haves

One year of leasing experience is highly preferred.

Responsibilities

Lease apartments at optimum rent levels and keep vacancies to a minimum.
Greet customers by standing and smiling.
Convert walk-in prospects into secured leases.
Convert telephone calls and emails into appointments.
Maintain a waiting list and follow up with waiting-list applicants.
Follow up on Guest Cards by letter, telephone, and email.
Screen applicants, including requesting and reviewing credit reports, employment references, and rental references.
Prepare leases and conduct move-in orientations.
Maintain the Move-in List.
Handle subleases, renewals, extensions, and vacating notices.
Follow through on Rent Increase Letters and maintain files.
Prepare prospect kits, move-in kits, move-out kits, and other promotional materials as needed.
Promote the Preferred Employer Plan.
Maintain the Resident Renewal Program.
Proactively solicit residents’ input and opinions regarding their residency in the community.
Make recommendations to Management regarding resident programs and policies.
Develop strategies to maximize resident retention.
Facilitate a resident environment that permits peaceful and quiet enjoyment.
Work in partnership with residents and the community to determine solutions and accomplish goals.
Assist managers and other staff members as requested.
Maintain a customer-focused and attractive appearance in the leasing office and model, including plants, accessories, and furnishings.
Handle daily file maintenance.
Maintain postage, office, and forms supplies.
Handle regular and overnight mail and answer telephones.
Arrange utility connections and disconnections and maintain the utility ledger.
Walk vacant units and inspect ready units as necessary.
Walk the property and perform property work as needed.
Follow up on general complaints, including pet, resident handbook, auto, and noise violations, in compliance with the Customer Service Program and Philosophy.
Collect delinquent rent.
Check apartments for skips using delinquency as a reference.
Handle move-out processing.
Work on social and other promotional events.
Perform other duties as assigned.