Restaurant Team Member

Potbelly•Flowood, MS

1d•Onsite

About The Position

A Potbelly Associate works in a specific shop as part of the Operations team and reports to the General Manager or Assistant Manager. The role is focused on making customers happy by providing fast, friendly, and efficient service, delivering consistent, quality products, and maintaining a clean and inviting environment. Associates are expected to demonstrate Potbelly’s behaviors and values in their interactions and represent the Potbelly Advantage.

Requirements

Must be at least 16 years old.
Must be friendly and customer-service oriented, with strong verbal communication skills.
Must maintain neat and clean hygiene.
Must be able to handle a knife confidently.
Must be able to work in a fast-paced environment with a sense of urgency and as part of a team.
Must be able to comprehend and communicate in English verbally and in writing to perform job responsibilities.
Must demonstrate leadership behaviors and values aligned with Potbelly.
For Illinois employees, food safety certification is required within 30 days of employment; failure to obtain it results in termination.
Must be able to stand or walk for at least 3 hours or as needed and sustain frequent, well-paced mobility for periods up to 3 hours or as needed.
Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Must frequently reach, feel, bend, stoop, carry, finely manipulate objects, and key in data.
Must be able to work in warm and cool environments, indoors and outdoors, and tolerate higher noise levels and potential food allergens.

Responsibilities

Demonstrate and reinforce Potbelly’s behaviors and values, including integrity, teamwork, accountability, positive energy, coaching, execution, building teams, and creating Potbelly fans.
Discuss Potbelly’s history with others.
Prepare sandwiches, salads, soups, cookies, ice cream, and other products to recipe standards.
Follow food, cleanliness, shop security, and safety standards and practices.
Maintain personal hygiene and wear a clean Potbelly uniform.
Fulfill orders quickly and accurately, acting with urgency and engaging customers in friendly conversation.
Handle raw and finished waste according to established procedures.
Restock the food line, chips, and cooler.
Work at multiple stations as directed, including load, dress, shakes, cash, prep, and front.
Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
Prepare meats and cheeses for sandwiches; use the automatic slicer to prepare food items if 18 or older.
Clean tables, counters, floors, bathrooms, kitchen areas, and utensils, and take out trash.
Operate the cash register and follow cash-handling procedures, including balancing cash.
Effectively handle customer complaints and issues.
Take delivery, catering, and pickup orders over the phone.
Perform other duties as assigned.