Associate, Village at Sandhills Town Center

Knitwell Group•Columbia, SC

1d•Onsite

About The Position

The Lane Bryant Associate is responsible for creating a hospitable store environment through customer engagement that contributes to achieving Company goals. The role represents the brand through fashion and product knowledge, supports a seamless OMNI experience, and helps create a warm and welcoming environment. In sales and service, the Associate identifies customers’ needs and wants through intentional conversation, uses company resources to reinforce the brand experience and build enduring relationships, and shares current products, fit information, and fashion trends to help customers find appropriate outfits and build trust. In operations, the Associate supports operational needs, prioritizes tasks to serve customers and the business, protects company assets, maintains a safe work environment, and follows company policies and applicable employment laws.

Requirements

Strong written and verbal communication skills.
Strong sales or hospitality experience is preferred, with demonstrated ability to meet or exceed performance standards.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Proficiency and confidence using mobile technology, such as registers and iPads, to engage with customers.
Frequently adjust or move store fixtures, garment racks, mannequins, shipment boxes, or merchandise weighing up to 25 pounds in all directions; occasionally move objects or merchandise weighing up to 50 pounds in all directions with assistance as available.
Frequently retrieve merchandise stored or displayed above shoulder level, which may involve climbing a ladder up to 12 feet; occasionally replace overhead lightbulbs or signs using a ladder up to 12 feet.

Responsibilities

Create a warm and welcoming store environment through customer engagement.
Identify customer needs and wants through intentional conversation.
Use company resources to reinforce the brand experience and build strong, enduring customer relationships.
Share current products, fit information, and fashion trends to wardrobe and inspire customers and build trust.
Represent the brand through fashion and product knowledge and support a seamless OMNI experience.
Support operational areas as needed.
Plan and prioritize tasks and responsibilities to meet customer and business needs.
Protect company assets and maintain a safe work environment.
Follow company policies and procedures and local, state, and federal employment laws.