Associate, Welcome Center/Student Experience

St. Louis Community College•Forest Park, MO

About The Position

The Associate, Welcome Center/Student Experience is the first and most frequent point of contact for students, families, and visitors at St. Louis Community College. This highly visible, student-facing position creates a welcoming, supportive, and efficient environment within the Enrollment Center. As the front line of student services, the Associate responds to inquiries across multiple channels—including in person, phone, email, and chat—and connects students to appropriate departments and resources. The role is critical in shaping students’ first impressions and ongoing experiences with STLCC.

Requirements

High school diploma or equivalent.
Experience in customer service in a high-contact, public-facing role.
Demonstrated ability to manage multiple tasks in a fast-paced environment while maintaining exceptional customer service.
Strong communication and interpersonal skills.

Nice To Haves

Associate’s degree or higher.
Experience working or serving in a voluntary student leadership role assisting students in a college or university setting.
Familiarity with student information systems (e.g., Banner), CRM tools, and chat/text platforms.
Bilingual or multilingual skills.

Responsibilities

Serve as a friendly and informed first point of contact for students, families, and visitors.
Assist with general questions about campus operations, admissions, registration, financial aid, testing, advising, and campus resources.
Refer students to appropriate subject matter experts as needed to support student success.
Use phone, email, live chat, texting platforms, and AI tools to respond to student inquiries and route them as needed.
Maintain a warm, inclusive environment that affirms all students’ sense of belonging and support.
Use electronic systems such as CRM, chatbot, queue management systems, and/or knowledge bases to deliver timely, accurate service.
Track and document student interactions and concerns for follow-up and continuous improvement.
Monitor trends and share feedback with campus and district leadership to enhance the student experience.
Collaborate with peers and the supervisor to ensure exceptional services and functions through the Enrollment Center Welcome Desk.
Work closely with Student Affairs departments such as Advising, Enrollment Services, and Testing to ensure seamless and responsive handoffs and referrals.