Associate Vice President (AVP) Operations

Jackson Health•Miami, FL

About The Position

The Associate Vice President (AVP) of Operations for JMG oversees clinic and physician-service operations across the health system’s medical group. This senior leader assesses and implements performance improvement initiatives focused on operational throughput, clinic flow, and clinical improvement, collaborating closely with clinical and business partners to maintain high standards of care. The AVP leads system-wide initiatives for the care delivery network, promotes collaboration across practices and facilities, and aligns operations with organizational goals to optimize patient outcomes and operational efficiency. The role develops standardized process-improvement playbooks, ensures consistent training across practices, and creates change-management plans so new processes are adopted consistently and sustained. The AVP provides executive oversight of day-to-day medical group operations; leads performance improvement, standardization, and change-management efforts; and partners with clinical and administrative leaders across the health system. The position also oversees financial performance and resource allocation, collaborates with the CFO on budgeting and fiscal planning, and leads and develops directors, managers, and operations and performance-improvement staff. Success is measured by operational, quality, financial, productivity, experience, and implementation outcomes.

Requirements

Bachelor’s degree in healthcare administration, business, nursing, or a related field.
Generally 7 to 10 years of progressive leadership experience in healthcare operations, including ambulatory care, medical group, or physician practice management.
At least 5 years leading multi-site operations or system-wide initiatives at director level or above.
Excellent communication skills, including demonstrated strength in effective negotiations.
Familiarity and comfort with financial data.
Understanding of clinical processes and billing, including physician RVU data and clinical instruction ratios.
Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
Ability to communicate effectively orally and in writing.
Ability to handle difficult and stressful situations with critical thinking and professional composure.
Ability to understand and follow instructions and exercise sound, independent judgment.
Knowledge and skill in job-appropriate technology and software applications.
Knowledge of business and management principles involving strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
Skill in monitoring and assessing performance to make improvements or take corrective action.
Skill in applying logic and reasoning to evaluate alternative solutions, conclusions, and approaches to problems.
Ability to plan, implement, and evaluate programs; establish goals and objectives; and recognize, analyze, and solve problems.

Nice To Haves

Master’s degree (MHA, MBA, MPH, MSN, or equivalent) is strongly preferred.
Certification in a performance-improvement methodology, such as Lean or Six Sigma, is preferred.

Responsibilities

Provide executive oversight of day-to-day medical group clinic and physician-service operations, ensuring safe, high-quality, patient-centered care.
Partner with practice leaders, physician leaders, and administrative directors to establish and achieve operational goals, budgets, and performance targets.
Align practice operations with strategic priorities, quality goals, and regulatory requirements; resolve operational barriers across practices, departments, and facilities.
Assess practice performance using data and direct observation, identifying opportunities in throughput, clinic flow, access, scheduling, wait times, and provider and staff productivity.
Lead and sponsor performance-improvement initiatives from diagnosis through implementation and sustainment, using methodologies such as Lean, Six Sigma, and PDSA.
Collaborate with clinical leaders on quality metrics, care-gap closure, patient experience, and other clinical improvement opportunities.
Establish dashboards and scorecards to monitor key performance indicators and hold leaders accountable for results.
Develop standardized playbooks, tools, job aids, operating standards, and training to replicate best practices across practices.
Develop and execute change-management plans for new processes, workflows, and technologies, including communication, training, reinforcement, adoption measurement, and post-implementation review.
Engage physicians, advanced practice providers, nursing, front-line staff, and administrative partners to build buy-in and reduce resistance to change.
Drive collaboration across practices, hospitals, ambulatory sites, and shared-service functions to reduce variation and improve the patient journey.
Partner with clinical, finance, IT/informatics, quality, patient experience, revenue cycle, and HR teams to align initiatives with organizational goals.
Represent the medical group in system-level committees and planning efforts; coordinate complex projects and rollouts across stakeholders, timelines, resources, and accountabilities.
Collaborate with the CFO on annual operating and capital budgets, forecasts, and multi-year financial plans.
Review monthly financial results against budget, analyze variances, and direct corrective action plans with practice and physician leaders.
Oversee allocation of staffing, space, equipment, and capital to match patient demand, productivity targets, and strategic priorities.
Establish and maintain internal controls for cash handling, charge capture, purchasing, and expense approvals, and ensure compliance with audit, regulatory, and system policy requirements.
Partner with finance and revenue cycle leaders to improve profitability, reduce cost per visit, and support sustainable growth.
Lead, coach, and develop directors, managers, and operations and performance-improvement staff; foster accountability, transparency, and continuous improvement.
Support recruitment, retention, and engagement of practice leadership and staff; manage operating budgets and contribute to financial planning.
Deliver improvements in clinic throughput, patient access, cycle times, operational consistency, care delivery, and patient, provider, and staff experience.
Achieve quality, financial, and productivity targets, maintain sound internal controls and clean audit results, and ensure successful adoption and sustainment of playbooks and processes.
Deliver complex projects and operational rollouts on time and within budget; perform other related job duties as assigned.