Associate Technical Solutions Consultant

SS&C • Jacksonville, FL

12d • Hybrid

About The Position

SS&C is seeking an Associate Technical Solutions Consultant to join its BDLink team in a client-facing technical role. The position configures, supports, and maintains integration tools connecting clients’ APX environments to external systems. The consultant works directly with clients to configure integrations, troubleshoot complex issues, and contribute to improvements in the toolset and processes. The role requires adaptability as systems and approaches evolve, comfort with ambiguity, and hands-on technical problem-solving.

The consultant provides post-implementation support, configures BDLink in both self-hosted and Advent-hosted APX environments, helps maintain and improve configuration toolsets, and collaborates with Implementation, Service, and Operations teams. The role offers exposure to varied client environments, operational challenges, and enterprise systems, with opportunities to help shape evolving tools and procedures.

Requirements

• Two to seven years of relevant professional experience in technical support, implementation, systems integration, configuration management, or similar client-facing technical roles; candidates earlier in their careers with strong technical aptitude and relevant internship or project experience are also encouraged to apply.
• Either prior experience configuring or maintaining integration toolsets, or demonstrated aptitude for learning complex technical systems quickly.
• Comfort interacting directly with clients, explaining technical concepts, gathering requirements, and troubleshooting collaboratively.
• Ability to investigate problems independently by reviewing logs, testing hypotheses, and gathering information from multiple sources.
• Adaptability to shifting approaches, new systems, and changing processes.
• Resilience, focus, and professionalism when technical issues are difficult to reproduce or resolve.

Responsibilities

• Provide ongoing technical support to clients after integrations go live, including troubleshooting issues, answering technical questions, and ensuring integrations continue to function as client needs evolve.
• Configure BDLink integration tools in self-hosted and Advent-hosted APX environments, working with clients to understand their environments and integration requirements.
• Help maintain and improve configuration toolsets.
• Collaborate with Implementation, Service, and Operations teams to diagnose and resolve issues, share findings, and identify root causes across systems.
• Contribute to improvements in tools and processes as the team evolves its approach.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company match
• Paid time off
• Paid holidays
• Parental leave
• Professional development reimbursement opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed