Corrections Technical Solutions Sr Consultant

ViaPath Technologies • Phoenix, AZ

4d • Remote

About The Position

ViaPath is seeking a highly motivated Technical Solutions Consultant to join its customer-facing advisory team. The consultant serves as a trusted partner to correctional agencies throughout their technology journey, helping customers maximize the value of ViaPath solutions through guidance, expertise, and strategic support that improves adoption, strengthens relationships, and supports long-term success. The role requires understanding correctional operations, building customer relationships, and helping agencies address real-world challenges through technology.

This is a remote-based position located in the contiguous United States. The employee must live near an airport and be willing to travel up to 75% of the time. The position calls for a polished, customer-focused professional with strong communication, presentation, and training skills, confidence engaging with executive, operational, technical, and customer stakeholders, and strong accountability, adaptability, and follow-through.

ViaPath offers eligible full-time employees a benefits package that includes medical, dental, and vision insurance; health and dependent-care spending accounts; flexible time off and company holidays; a retirement plan with employer matching; life and disability insurance; an employee assistance program; and additional well-being resources and discounted services. Benefit eligibility and terms may depend on employee status, work location, and plan documents.

Requirements

• At least five years of experience using ViaPath solutions or other corrections technology platforms.
• Direct experience working with correctional agencies or within a correctional environment.
• Strong understanding of correctional operations, workflows, and technology solutions.
• Excellent communication, presentation, relationship-building, and organizational skills.
• Ability to translate complex technical concepts into practical operational and business value.
• Strong analytical, problem-solving, and time-management skills.
• Proficiency with Microsoft Office applications, including PowerPoint, Word, Excel, Teams, and Outlook, and ability to create professional customer-facing presentations, documentation, training materials, and solution-related content.
• Ability to manage multiple priorities and customer engagements with minimal supervision.
• Ability and willingness to travel up to 75% of the time.
• Bachelor's degree preferred; equivalent professional experience in corrections, technology consulting, customer engagement, or a related field may be considered in lieu of a degree.

Nice To Haves

• Experience with ViaPath products, services, and customers.
• Experience conducting executive business reviews, strategic solution reviews, or customer planning sessions.
• Ability to recognize customer risks, adoption opportunities, and growth initiatives.
• Experience supporting large-scale technology deployments or customer transformation initiatives.

Responsibilities

• Serve as a trusted customer advisor by providing expertise, guidance, and best practices related to ViaPath products and services.
• Build strong relationships with executive, operational, technical, and facility stakeholders.
• Design, develop, and deliver product demonstrations, solution reviews, and customer presentations that showcase the value of ViaPath solutions.
• Monitor contracts in the assigned region and engage customers through strategic reviews, customer development, and adoption initiatives.
• Maintain expert-level knowledge of ViaPath products, associated technologies, hardware, software, and system configurations, including configuring, troubleshooting, and demonstrating solutions in customer-facing environments.
• Help customers improve adoption, utilization, and success with existing technology investments.
• Identify customer challenges, risks, and opportunities, and recommend solutions aligned with operational and business objectives.
• Partner with Account Management, Product Management, Customer Support, and other internal teams to support customer success, retention, and growth.
• Gather customer feedback and provide market insights to help improve products, services, and customer outcomes.
• Represent ViaPath at customer meetings, conferences, trade shows, and industry events.
• Maintain expertise in correctional operations, industry trends, and the ViaPath solution portfolio.

Benefits

• Medical, dental, and vision insurance with multiple plan options.
• Health Savings Account (HSA) with employer-provided contribution for eligible medical plans.
• Healthcare and dependent-care Flexible Spending Accounts (FSA).
• Flexible Time Off, including vacation and sick time.
• Company holidays.
• Traditional and Roth 401(k) retirement plan options with employer matching contributions.
• Company-paid basic life insurance and short-term disability coverage; additional voluntary coverage is available.
• Employee Assistance Program with free, confidential support for personal, financial, and family matters.
• Additional well-being resources, including access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior