Corrections Technical Solutions Sr Consultant

ViaPath Technologies • Phoenix, AZ

5d • Remote

About The Position

ViaPath is seeking a highly motivated Technical Solutions Consultant to join its customer-facing advisory team. The role serves as a trusted partner to correctional agencies throughout their technology journey, providing guidance, expertise, and strategic support to improve adoption, strengthen relationships, and drive long-term success. The consultant acts as a strategic advisor who understands correctional operations, builds customer relationships, and helps agencies solve real-world challenges through technology.

This is a remote-based position located in the contiguous United States, with travel up to 75% of the time. The employee must be located near an airport to meet the travel requirement. The role calls for a polished, customer-focused professional with strong communication, presentation, and training skills, and the confidence to engage executive, operational, technical, and customer stakeholders.

Requirements

• Bachelor's degree preferred; equivalent professional experience in corrections, technology consulting, customer engagement, or a related field may be considered in lieu of a degree.
• Minimum of five years of experience utilizing ViaPath solutions or other corrections technology platforms.
• Direct experience working with correctional agencies or within a correctional environment.
• Strong understanding of correctional operations, workflows, and technology solutions.
• Excellent communication, presentation, relationship-building, and organizational skills.
• Ability to translate complex technical concepts into practical operational and business value.
• Strong analytical, problem-solving, and time-management skills.
• Proficiency in Microsoft Office applications, including PowerPoint, Word, Excel, Teams, and Outlook, and ability to create professional customer-facing presentations, documentation, training materials, and solution-related content.
• Ability to manage multiple priorities and customer engagements with minimal supervision.
• Ability and willingness to travel up to 75% of the time.
• Strong professional presence, polished communication, a well-groomed and business-appropriate customer-focused image, dynamic presentation and training skills, accountability, adaptability, and strong follow-through.
• Must be located near an airport to meet the travel requirement.

Nice To Haves

• Experience with ViaPath products, services, and customers.
• Experience conducting executive business reviews, strategic solution reviews, or customer planning sessions.
• Ability to recognize customer risks, adoption opportunities, and growth initiatives.
• Experience supporting large-scale technology deployments or customer transformation initiatives.

Responsibilities

• Serve as a trusted advisor to customers by providing expertise, guidance, and best practices related to ViaPath products and services.
• Build strong relationships with executive, operational, technical, and facility stakeholders.
• Design, develop, and deliver engaging product demonstrations, solution reviews, and customer presentations that showcase the value of ViaPath solutions.
• Monitor contracts within the assigned region and engage customers through regular strategic reviews, customer development, and adoption initiatives.
• Maintain expert-level knowledge of ViaPath products, associated technologies, hardware, software, and system configurations, including the ability to configure, troubleshoot, and demonstrate solutions in customer-facing environments.
• Help customers improve adoption, utilization, and overall success with their existing technology investments.
• Identify customer challenges, risks, and opportunities and recommend solutions aligned with operational and business objectives.
• Partner with Account Management, Product Management, Customer Support, and other internal teams to support customer success, retention, and growth.
• Gather customer feedback and provide market insights to help improve products, services, and customer outcomes.
• Represent ViaPath at customer meetings, conferences, trade shows, and industry events.
• Maintain expertise in correctional operations, industry trends, and the full ViaPath solution portfolio.

Benefits

• Medical, dental, and vision insurance with multiple plan options.
• Health Savings Accounts and Flexible Spending Accounts; employer contribution to the HSA for eligible medical plans.
• Flexible Time Off, including vacation and sick time.
• Company holidays.
• Traditional and Roth 401(k) options with employer matching contributions.
• Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program with free, confidential support for personal, financial, and family matters.
• Additional well-being resources, including access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior