Technical Solutions Consultant

Intuitive • Nashville, FL

1d • Remote

About The Position

The Technical Solutions Consultant (TSC) implements and sustains digital solutions across hospital systems. Serving as a trusted advisor, the TSC leads technical implementation of Intuitive’s digital solutions across regional Integrated Delivery Networks (IDNs) and hospitals, from pre-sales readiness through activation and long-term sustainability. The role calls for technical aptitude, stakeholder engagement, execution discipline, and a strategic, relationship-oriented approach to digital transformation. The TSC communicates across technical, clinical, and operational audiences and adapts through continuous learning.

The TSC partners with capital teams and Digital Sales Representatives to engage regional IDNs and hospital IT and digital stakeholders. The consultant guides customers through technical review, governance, and networking processes; develops repeatable implementation practices; prepares Field Service and partner teams for successful deployments; and supports adoption after go-live. The role also gathers customer and field feedback to inform product direction and develops technical, project leadership, and stakeholder-management capabilities.

The position is remote, involves a flexible and dynamic schedule, requires travel up to 25%, and may require entry into surgical and other patient-care areas. Intuitive or its customers may require current proof of vaccination against certain diseases, including COVID-19. Compensation includes base pay, incentives, benefits, and equity; the job posting does not provide a specific compensation range.

Requirements

• At least 6 years of experience in medical technology implementation, IT consulting, or digital within healthcare.
• Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure.
• Experience with account management or direct collaboration with capital sales.
• Excellent written and verbal communication skills with operational, clinical, and technical stakeholders at all levels.
• Bachelor’s degree.

Responsibilities

• Partner with Multiport, Single Port, and Endoluminal capital teams and Digital Sales Representatives to engage regional IDNs and hospital-level IT and digital stakeholders and build trusted long-term relationships.
• Support pre-sales strategy by providing technical clarity to advance trust and approval.
• Engage customer technical review boards, data and AI governance teams, and networking teams throughout the hospital technology adoption journey.
• Deliver technical presentations, including product overviews, data-flow diagrams, and network-topology diagrams, to accelerate approval and prioritization.
• Develop and maintain standardized implementation processes for aligned customers to enable efficient enterprise- or hospital-level deployments.
• Prepare Field Service teams and partner functions for successful first-time deployment through accurate business-system documentation, validated configurations, and timely communication.
• Take ownership of implementation from planning through adoption to ensure solutions go live smoothly and deliver sustained value.
• Support post-go-live adoption through interventions that protect customer confidence and successful utilization of digital solutions.
• Maintain deep technical understanding of Intuitive’s digital portfolio and synthesize and share field learnings and customer feedback with leadership to influence product roadmaps, remove systemic barriers, and accelerate value realization.
• Identify skill gaps and pursue ongoing learning in relevant technologies, project leadership, and stakeholder management; share best practices and support team-wide growth.

Benefits

• Market-competitive compensation package that includes base pay, incentives, benefits, and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level