Associate Technical Sales Engineer

Spirax-Sarco Ltd.•Pittsburgh, PA

About The Position

As an Inside Sales Engineer in the Electric Heat Trace Division, you will act as a liaison between customers and the organization, resolving customer concerns and developing engineered solutions. You will understand customer applications and prepare and provide technical proposals. The role develops cost-effective solutions for unique heat trace and control applications while supporting customer satisfaction before and after orders are placed.

Requirements

Customer service experience is preferred.
A Bachelor of Science degree in Mechanical, Chemical, or Electrical Engineering is preferred; other degrees are considered.
Working experience with Microsoft Office programs is a plus.
Fluency in written and spoken English.
Excellent customer-facing skills, including training, coaching, discussion management, conflict resolution, and the ability to explain and present complex concepts creatively.
Excellent communication skills, with the ability to communicate confidently and concisely verbally, in writing, and through presentations to varied audiences.

Nice To Haves

Customer service experience.
A Bachelor of Science degree in Mechanical, Chemical, or Electrical Engineering; other degrees are considered.
Working experience with Microsoft Office programs.
Experience with languages other than English.

Responsibilities

Provide efficient and profitable customer solutions; identify competitive solutions and review pricing options through the proper channels.
Maintain proficiency in business systems, product lines, and underlying engineering principles.
Drive sales growth and follow up with customers on quotes.
Enter orders accurately while adhering to policy, pricing guidelines, and published lead times.
Promptly follow up on assigned sales leads.
Process customer material return requests.
Provide customer service by answering inquiries efficiently and accurately.
Collaborate with all departments to optimize customer applications and resolve customer concerns efficiently.
Escalate concerns related to business at risk.
Verify contract information on customer purchase orders, confirm the organization can meet specified requirements, and ensure product requirements are clearly defined when orders are placed.