Technical Sales Engineer

All Ellwood Groups•New Castle, PA

About The Position

The Technical Sales Engineer drives growth and innovation within steel melting operations by combining technical expertise with industry insight to help customers solve operational challenges. The role works with customers, production, engineering, sales, finance, and metallurgy teams to understand issues, develop tailored solutions, prepare technical proposals, and support equipment and product sales. It supports the full lifecycle of equipment, from new system sales to aftermarket services such as maintenance planning, component refurbishment, and on-site field support. Travel to customers is typically 25–30% of the time, locally, nationally, and internationally. Ellwood Quality Steels is a family-owned business that produces carbon, alloy, stainless, and tool steel ingot. The company describes its culture as focused on flexibility, responsiveness, problem solving, investment in people and equipment, and opportunities for career growth. It offers competitive compensation, professional-growth support, profit sharing, a 401(k) plan with employer match, health, dental, and vision plans, and company-paid life, AD&D, and disability benefits.

Requirements

Bachelor's degree or a commensurate level of experience.
Commitment to safety.
Ability and willingness to travel when necessary.
Valid driver's license.
Strong problem-solving and analytical skills.
Ability to work with different types of people.
Good verbal and written communication skills.
Strong work ethic.
Willingness to learn.

Nice To Haves

A degree in Metallurgy or Material Science is preferred.
Three to five years of experience in a sales or marketing function in the steel-producing market is preferred.

Responsibilities

Review inquiries, establish pricing, and develop steel ingot or billet process plans.
Manage sales for EQS and ENS and support sales for other Ellwood business units as applicable.
Maintain an up-to-date understanding of applicable steelmaking and downstream processes.
Make customer credit decisions in conjunction with Finance.
Travel to customers for sales calls or technical service inquiries, typically 25–30% of the time.
Assist sales staff with technical inquiries, order planning, scheduling, and product disposition.
Coordinate and oversee customer orders and deliveries.
Track product and order profitability and manage customer work-in-process and stock inventory levels.
Identify, suggest, and implement improvements to EQS and ENS sales and customer-service processes.
Provide customers with technical and operational expertise.
Coordinate customer-claim investigations through conclusion and resolution in conjunction with Metallurgy.