Associate Technical Sales Engineer, EHT

Spirax-Sarco Ltd.•La Vergne, TN

About The Position

As an Inside Sales Engineer in the Electric Heat Trace Division, you will serve as a liaison between customers and the organization, helping resolve customer concerns. You will develop engineered solutions by understanding customer applications and preparing technical proposals. The role involves creating cost-effective solutions for heat trace and control applications and supporting customer satisfaction before and after orders.

Requirements

Fluent written and spoken English.
Excellent customer-facing skills, including training, coaching, discussion management, conflict resolution, and the ability to explain and present complex concepts creatively.
Excellent communication skills, including the ability to communicate confidently and concisely in verbal, written, and presentation formats to diverse audiences.

Nice To Haves

Customer service experience.
A Bachelor of Science degree in Mechanical, Chemical, or Electrical Engineering; other degrees are also considered.
Experience working with Microsoft Office programs.
Knowledge of languages in addition to English.

Responsibilities

Provide efficient, profitable solutions for customers and the business; identify competitive options and review pricing through appropriate channels.
Maintain proficiency in business systems, product lines, and their underlying engineering principles.
Drive sales growth and follow up with customers on quotes.
Enter orders accurately while following policies, pricing guidelines, and published lead times.
Promptly follow up on assigned sales leads.
Process customer material-return requests.
Respond to customer inquiries efficiently and accurately to provide high-quality service.
Collaborate with other departments to optimize customer applications and resolve customer concerns.
Escalate concerns involving business at risk.
Verify contract information on customer purchase orders, confirm the organization can meet specified requirements, and ensure product requirements are clearly defined when orders are placed.