DSW Associate Store Manager

Designer Brands•Kissimmee, FL

5d•Onsite

About The Position

The Associate Store Manager supports and performs store-management functions alongside the management team, including customer service, merchandising, omnichannel activities, and inventory-related actions that drive sales and results. The role partners with store management to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, assigned projects, and opening and closing activities. The Associate Store Manager models and coaches customer experience behaviors, responds promptly to customer and associate requests, maintains store standards, and helps ensure daily, weekly, and monthly tasks and goals are met. The role supports inventory and omnichannel processes, safe store operations, labor and timekeeping activities, associate relations, team development, recruiting, interviewing, and onboarding. Other associate duties may be delegated or performed as needed.

Requirements

Minimum of 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to move with tempo and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used to engage with customers, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals and use inventory reports to improve productivity and merchandise presentations.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to understand and ensure compliance with company policies and procedures.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when issues should be escalated to the Store Manager.
Support the Store Manager with associate timekeeping, scheduling, forecasting, and payroll management to meet labor deliverables.
Support the Store Manager in resolving associate relations matters, provide performance feedback, and communicate associate relations issues for follow-up.
Recognize team members using company recognition tools.
Support store-team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties and other duties assigned by the Store Manager and/or Co-Manager.