DSW Associate Store Manager

Designer Brands•Eugene, OR

About The Position

The Associate Store Manager supports and performs store management functions alongside the management team, including customer service, merchandising, omnichannel activities, and inventory-related work to drive sales and results. The role partners with store management to understand daily, weekly, and monthly priorities and supports merchandise placement, fulfillment, store recovery, policy compliance, asset protection, assigned projects, and service levels, including opening and closing the store. The Associate Store Manager helps deliver a positive, consistent customer experience by modeling and coaching customer experience behaviors, responding promptly to customer and associate feedback, maintaining store standards, and completing daily opening and closing tasks. The role reviews and communicates action plans, monitors sales and performance metrics, and uses inventory reports to support productivity and merchandise presentation. The role also supports inventory and omnichannel processes, store safety and equipment checks, associate timekeeping and labor needs, associate relations, team development, and recruiting and onboarding. The position requires availability for nights, weekends, holidays, and shifts outside traditional business hours, and may involve standing or walking for up to 100% of working time and lifting up to 50 pounds.

Requirements

Minimum 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to meet store goals and key performance indicators.
Respond promptly to customer and associate requests or feedback.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales, maximize productivity, and improve merchandise presentation on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, damages, and similar activities.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when issues should be escalated to the Store Manager.
Support the Store Manager with associate timekeeping, scheduling, forecasting, and payroll management to meet labor deliverables.
Support the Store Manager in resolving associate relations matters and communicate performance feedback and associate relations issues.
Recognize store team members using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties within the store and perform other duties as assigned by the Store Manager and/or Co-Manager.