Anthropologie Associate Store Manager

Anthropologie•Tampa, FL

13d•Onsite

About The Position

In collaboration with the Store Manager, the Associate Store Manager supports store operations with an emphasis on delivering an engaging and inspiring retail experience. The role fosters continual development and a culture of excellence, creativity, collaboration, innovation, and trust. The Associate Store Manager helps lead customer service and sales efforts, team development and scheduling, visual execution, and business operations. The role works with store leadership to support an inclusive, well-communicated environment and provide feedback and solutions to improve the customer experience.

Requirements

2+ years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing great talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Nice To Haves

Anthro brand fan.

Responsibilities

Lead by example in upholding a service culture where customers feel welcome, heard, and valued; use key metrics to set team and zoning goals that support sales.
Manage the store environment as Customer Experience Manager, prioritizing service and sales and ensuring leadership-team training and accountability for the CEM program.
Help the team provide a frictionless customer experience using technology to transact in the moment and prioritizing omni-channel services.
Support the Store Manager in identifying and onboarding external talent, and invest in employee engagement to retain a diverse team and support internal growth.
Collaborate with the leadership team on new-hire onboarding that builds brand, customer, and store connection.
Assist with scheduling based on team availability, time-off requests, employee skills, and business requirements.
Schedule time for team-growth initiatives and champion brand initiatives such as the SPARKED Journal, employee recognition, and team-building activities.
Collaborate with leadership on daily, weekly, and monthly operating procedures; assess sales forecasts, staff scheduling, and payroll and adjust as needed.
Partner with key stakeholders to support timely and effective execution of store visual priorities.
Use company reporting tools to assess store performance, identify department and global opportunities, and empower the team to make strategic, creative, business-impacting decisions.
Ensure shipment and omni-operation product-flow processes are prioritized and efficiently executed to positively affect sales and the customer experience.
Help create an inclusive environment by amplifying voices and actively seeking and advocating for different perspectives.
Foster strong communication and teamwork to balance customer engagement, operational tasks, and visual priorities.
Provide global insight into the customer experience and share feedback and suggested solutions with the Store Manager or Senior Store Manager.
Protect time with direct reports and consistently provide feedback to support individual growth and succession planning.