Anthropologie Associate Store Manager

Urban Outfitters•Tampa, FL

12d•Onsite

About The Position

In collaboration with the Store Manager, the Associate Store Manager supports store operations with an emphasis on delivering an engaging and inspiring retail experience. The role fosters continual development and a culture of excellence, creativity, collaboration, innovation, and trust. The Associate Store Manager leads by example in customer service, supports sales and store performance, manages the store environment as the Customer Experience Manager, and prioritizes omni-channel services. The role also supports hiring, onboarding, scheduling, employee engagement, team development, visual execution, shipment and omni operations, and effective communication across the leadership team. This position is located at 705 S. Dakota Avenue, Tampa, Florida, 33606. Starting pay is USD $30.00 per hour. URBN offers comprehensive perks and benefits, subject to location and employment-status eligibility.

Requirements

At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing great talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Anthro brand fan.

Responsibilities

Uphold a service culture that provides extraordinary service and makes customers feel welcome, heard, and valued.
Use key metrics to set team and zoning goals and empower the team to drive sales.
Manage the store environment as Customer Experience Manager and help ensure the leadership team is trained and accountable to the CEM program.
Lead the team in using technology to transact in the moment and prioritize omni services across channels.
Support the Store Manager in identifying and onboarding external talent and invest in employee engagement and internal growth.
Collaborate with the leadership team on thoughtful new-hire onboarding and building brand, customer, and store connection.
Assist with scheduling based on team availability, time-off requests, employee skills, and business requirements.
Schedule time for team initiatives and champion brand initiatives, employee recognition, and team-building activities.
Collaborate on daily, weekly, and monthly operating procedures; assess sales forecasts, staffing, and payroll, adjusting as needed.
Work with key partners to support timely and effective execution of store visual priorities.
Use company reporting tools to assess store performance and identify department and global opportunities; empower the team to make strategic, creative, and business-impacting decisions.
Ensure shipment and omni-operation product-flow processes are prioritized and executed efficiently.
Promote an inclusive environment by amplifying voices and advocating different perspectives.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities.
Share customer-experience insights and suggested solutions with the Store Manager or Senior Store Manager.
Protect time with direct reports and consistently provide feedback supporting personal growth and succession planning.