DSW Associate Store Manager

Designer Brands•Bronx, NY

3d•Onsite

About The Position

The Associate Store Manager supports and performs customer service, merchandising, omnichannel activities, and inventory-related work alongside store management to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, assigned projects, and opening and closing duties. The position helps deliver a positive, consistent customer experience by modeling customer experience behaviors, coaching associates, responding promptly to requests and feedback, and maintaining store standards. It supports daily, weekly, and monthly planning and execution, including metric review, inventory productivity, merchandise presentation, audits, donations, transfers, product placement, markdowns, and omnichannel services such as Charge/Send and Buy Online Pick Up In Store. The Associate Store Manager helps maintain a safe and well-equipped store, supports labor and timekeeping activities, and works with the Store Manager on associate relations and performance. The role also supports team development through training, coaching, feedback, recognition, recruiting, interviewing, and onboarding, and may perform or delegate other store associate duties.

Requirements

Minimum of 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to support store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals and use inventory reports to improve productivity and sales-floor merchandise presentations.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates; report equipment issues to the Store Manager.
Help associates resolve customer concerns and recognize when concerns should be escalated to the Store Manager.
Support the Store Manager with associate timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support store team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties and complete other duties as assigned by the Store Manager and/or Co-Manager.