DSW Associate Store Manager

Designer Brands Inc.•Village of Lawrence, NY

About The Position

The Associate Store Manager supports and performs store management functions across customer service, merchandising, omni activities, and inventory to drive sales and results. The role partners with the management team to understand daily, weekly, and monthly priorities and supports merchandise placement, fulfillment, store recovery, policy compliance, Asset Protection standards, and assigned projects. The position also supports store opening and closing. The Associate Store Manager helps create a positive customer experience by modeling and coaching customer-service behaviors, responding promptly to customer and associate feedback, and maintaining store standards. The role communicates action plans and progress toward metric-based goals, uses inventory reports to improve productivity and merchandise presentation, and supports operational processes, including audits, donations, transfers, mismates, and damages. The position sets expectations and follows up on inventory and omni activities, including freight receipt, product placement, markdowns, mark out of stock (MOOS), Charge/Send, and Buy Online Pick Up In Store (BOPIS). It supports safe store operations, equipment checks, customer concern resolution, timekeeping and labor deliverables, associate relations, team development, recognition, recruiting, interviewing, and onboarding. The role may also perform other store duties as assigned by the Store Manager and/or Co-Manager.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to help achieve store goals and KPIs.
Respond to customer and associate requests or feedback with urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure daily, weekly, and monthly tasks are completed.
Review and communicate progress toward metric-based goals.
Use inventory reports to increase sales, productivity, and the effectiveness of merchandise presentations.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and MOOS.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and BOPIS.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Ensure associates are equipped to resolve customer concerns and know when to escalate issues to the Store Manager.
Support associate timekeeping and store labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and provide associate performance feedback and issue updates.
Recognize the store team using company recognition tools.
Support store team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties within the store.
Perform other duties as assigned by the Store Manager and/or Co-Manager.