DSW Associate Store Manager

Designer Brands•Omaha, NE

17d•Onsite

About The Position

The Associate Store Manager supports and performs store management functions across customer service, merchandising, omni activities, and inventory-related work to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, and assigned projects. Responsibilities also include opening and closing the store and supporting store operations, customer experience, associate development, and labor deliverables.

Requirements

Minimum 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond promptly to customer and associate requests or feedback and maintain DSW store standards to support positive customer experiences.
Complete daily opening and closing tasks, including cleaning, recovery, and maintenance standards.
Review and communicate action plans to ensure daily, weekly, and monthly tasks are completed.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales, maximize productivity, and improve merchandise presentations on the sales floor.
Ensure processes for audits, donations, transfers, mismates, and damages are executed.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Ensure associates can resolve customer concerns and know when to escalate them to the Store Manager.
Support the Store Manager with scheduling, forecasting, payroll management, and other associate timekeeping activities to meet store labor deliverables.
Support the Store Manager in resolving associate relations matters; provide performance feedback and communicate associate relations issues for follow-up.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties within the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.