DSW Associate Store Manager

Designer Brands Inc.•Fort Worth, TX

About The Position

The Associate Store Manager supports and performs store management functions related to customer service, merchandising, omnichannel activities, and inventory to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, and assigned projects. Responsibilities include supporting store opening and closing. The Associate Store Manager models and coaches customer experience behaviors, responds promptly to customer and associate feedback, maintains store standards, and reviews action plans to ensure tasks are completed. The role monitors business metrics, communicates progress, uses inventory reports to improve productivity and merchandise presentation, and ensures execution of operational processes and company policies. The position sets expectations and follows up on inventory and omnichannel activities, including freight receipt, product placement, markdowns, mark out of stock, Charge/Send, and Buy Online Pick Up In Store. It supports a safe store environment, equipment checks, customer concern resolution, labor and timekeeping activities, associate relations, team development, recruiting, interviewing, and onboarding. The role may also perform or delegate other store associate duties and complete additional duties assigned by the Store Manager or Co-Manager.

Requirements

Minimum 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to support store goals and KPIs.
Respond to customer and associate requests or feedback with urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to improve productivity and merchandise presentation on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock.
Set expectations, participate in, and follow up on omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates; report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when to escalate issues to the Store Manager.
Support store timekeeping and labor activities, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and provide feedback about associate performance and issues.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties in the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.