DSW Associate Store Manager

Designer Brands•Jacksonville, FL

13d•Onsite

About The Position

The Associate Store Manager supports and performs store management functions related to customer service, merchandising, omnichannel activities, and inventory to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, compliance monitoring, asset protection, assigned projects, and opening and closing activities. The Associate Store Manager helps deliver a positive and consistent customer experience by modeling customer experience behaviors, coaching associates, responding promptly to customer and associate feedback, and maintaining store standards. The role supports daily operations, sales and inventory processes, omnichannel services, store safety, associate timekeeping and relations, and team development. It also assists with recruiting, interviewing, and onboarding candidates and performs other store duties as assigned by the Store Manager and/or Co-Manager.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond promptly to customer and associate requests or feedback and help ensure a positive customer experience.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals and use inventory reports to improve productivity and merchandise presentation.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to understand and ensure compliance with policies and procedures.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock activities.
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when issues should be escalated to the Store Manager.
Support associate timekeeping activities, including scheduling, forecasting, and payroll management, to meet labor deliverables.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties within the store and carry out other duties assigned by the Store Manager and/or Co-Manager.