DSW Associate Store Manager

Designer Brands•North Olmsted, OH

About The Position

The Associate Store Manager supports and performs store management functions alongside the management team, including customer service, merchandising, omni activities, inventory-related actions, and efforts to drive sales and results. The role partners with store management to understand daily, weekly, and monthly priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, assigned projects, and opening and closing activities. The Associate Store Manager models customer experience behaviors, coaches associates, responds promptly to customer and associate feedback, and helps maintain store standards. The role reviews and communicates action plans, tracks progress toward metric-based goals, uses inventory reports to improve productivity and merchandise presentations, and ensures execution of operational processes such as audits, donations, transfers, mismates, and damages. Responsibilities also include supporting freight receipt, product placement, markdowns, out-of-stock processes, and in-store omni services such as Charge/Send and Buy Online Pick Up In Store. The Associate Store Manager helps ensure a safe environment, monitors equipment condition, supports timekeeping and labor deliverables, assists with associate relations matters, and contributes to recruiting, onboarding, training, coaching, feedback, motivation, and recognition. The role may perform other store duties as assigned by the Store Manager and/or Co-Manager.

Requirements

Minimum of 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college.

Responsibilities

Model customer experience behaviors and coach associates to achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to maximize productivity and merchandise presentations on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, damages, and similar activities.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock processes.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and Buy Online Pick Up In Store.
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates.
Ensure equipment is in good operating condition and regularly checked, reporting issues to the Store Manager.
Help associates resolve customer concerns and identify when concerns should be escalated to the Store Manager.
Support the Store Manager with associate timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support store team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties and duties assigned by the Store Manager and/or Co-Manager.