Associate Specialist, Logistics (SNE)
RXO, Inc.•Southfield, MI
About The Position
As an Associate Specialist, Logistics, you will deliver exceptional service to customers and drivers before, during, and after calls. The role monitors pickups and deliveries, communicates schedule deviations and other issues, obtains updates from drivers and carriers, and records accurate information in the dispatch system. The position is scheduled Monday through Friday, 15:30–00:00.
Requirements
- Strong organizational and time-management skills, including multitasking and managing customer expectations in a fast-paced environment.
- Basic computer skills.
Nice To Haves
- Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends.
- Experience handling high phone volume in a deadline-driven environment.
- Strong driver and customer interaction experience.
- Experience with Microsoft Office.
- Excellent phone communication skills.
- Knowledge of the transportation industry.
Responsibilities
- Monitor and track pickups and deliveries, and notify customers of deviations from the run schedule.
- Answer incoming driver and customer calls and emails, and address their needs.
- Contact drivers and carriers for updates and enter accurate information into the dispatch system.
- Communicate issues to customers and drivers.
- Monitor and update all Active Run problems.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) retirement plan with up to 5% company match.
- Pre-tax accounts to help streamline eligible expenses.
- Company-paid disability and life insurance.
- Employee Assistance Program (EAP).
- Career and Leadership Development Programs.
- Paid time off, company holidays, and volunteer days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
