Associate Solutions Engineer

Authorium • Washington, DC

2d • Hybrid

About The Position

Authorium is a high-growth GovTech SaaS company that provides a unified platform for government agencies to manage administrative operations. The Associate Solutions Engineer is a delivery owner on the Solutions team, responsible for customer delivery and engagement activities including discovery, solution design, configuration, and maintaining clear documentation of system decisions. The role combines collaborative consulting with individual and team contributions and works across business units to improve the product, engagement motions, and delivery quality. The position is hybrid and requires the employee to be based in or planning to relocate to Washington, DC.

Requirements

• At least 2 years of experience in a technical or analytical role, such as implementation, support, or junior analyst work; preferably in B2B SaaS.
• Ability to understand conditional logic, including if/then/else, and structured data.
• High attention to detail and demonstrated ability to manage documentation and follow complex processes.
• Ability to explain technical steps clearly to internal teammates and external users.
• Comfort working in a fast-paced technical environment with continuous product delivery and ongoing learning.
• Must be based in or planning to relocate to Washington, DC.

Nice To Haves

• Experience supporting public-sector or similar high-compliance customers.
• Familiarity with procurement, contracting, grants, budgeting, or vendor workflows.
• Exposure to integration-adjacent delivery work, such as data flows, sequencing considerations, APIs, or ETL concepts.
• Demonstrated ability to assist with delivery across multiple stakeholders and proactively surface risks.
• Experience contributing to or improving delivery standards, templates, or playbooks.

Responsibilities

• Support configuration of templates, workflows, and rules using established design patterns.
• Help translate customer requirements into functional system setups.
• Track assigned tasks and raise blockers or questions to the lead early.
• Draft design documentation, workflow logic diagrams, and configuration notes.
• Ensure as-built documentation accurately reflects the final customer environment.
• Help prepare handoff materials for Quality Assurance.
• Co-lead discovery sessions and working meetings to capture requirements and action items.
• Take on facilitation for defined segments of the implementation journey as experience grows.
• Prepare presentation materials and platform demos for customer-facing meetings.
• Execute QA practices and UAT scripts to validate configurations against requirements.
• Perform initial troubleshooting for configuration issues and document reproduction steps for more complex bugs.
• Assist with data validation and cleanup for platform launches.
• Collaborate with Product and Engineering to understand features and platform capabilities relevant to customer needs.
• Use internal playbooks and templates to support consistency across customer engagements.
• Participate in peer reviews to develop best practices and improve technical accuracy.

Benefits

• Stock options
• 100% benefits coverage for employee
• 401K
• Profit Share plan
• Flexible PTO
• Home office stipend
• Comprehensive wellness benefits
• Commuter stipend for hybrid roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed