Associate, Service | July 2027 Start

GLG • Austin, TX

1d • Onsite

About The Position

GLG is seeking Associates to deliver best-in-class client service in a performance-driven, merit-based, and team-oriented environment. Associates drive GLG’s Insight Network by working directly with leading professionals at financial services firms, consultancies, and corporations to connect them with the expertise they need. The role involves fast-paced communication, project ownership, client relationship-building, and expert engagement.

Associates receive onboarding, apprenticeship, training, coaching, and mentoring to develop project management and communication skills. Within a few months, Associates are expected to own the project lifecycle and regularly communicate with clients and experts. The position offers opportunities to build transferable business, account management, and commercial skills, and to progress to people management after demonstrating success as an individual contributor.

Requirements

• Bachelor’s degree or higher.
• 0–3 years of work experience in client-facing, sales, or account-management roles.
• Demonstrated critical-thinking and creative problem-solving skills.
• Excellent communication and interpersonal skills, including comfort with phone-based outreach.
• Ability to work independently and collaboratively in an ever-changing, fast-paced environment.
• Receptiveness to close coaching and feedback.
• Ability to multitask and prioritize effectively while maintaining attention to detail.
• Hustle and tenacity to go above and beyond to delight clients.
• Appreciation for data and understanding of numbers.
• Willingness to work flexible and extended hours, including evenings and some holidays, based on client needs and expectations.

Responsibilities

• Engage daily with clients to build relationships, provide tailored support, and deliver custom solutions.
• Own client projects from start to finish, including scoping projects, identifying or recruiting experts, and delivering high-quality outcomes to clients and experts.
• Collaborate with colleagues, managers, and internal stakeholders to present GLG’s product suite, maximize commercial outcomes, grow revenue, and retain existing accounts.
• Uphold GLG’s compliance framework and embrace company values.
• Develop client-service, communication, negotiation, critical-thinking, and project-management skills.
• Build client relationships and provide responsive service to cultivate account-management and commercial skills.

Benefits

• Comprehensive medical, dental, and vision coverage effective on the first day of employment.
• Flexible paid time off with no predetermined vacation limits, plus 10 company holidays.
• 401(k) and Roth 401(k) plans with an employer match, subject to annual limits and vesting.
• Tuition reimbursement for eligible courses, including language skills courses.
• Paid parental leave.
• Adoption and surrogacy reimbursement.
• Free wellbeing support through the Calm app, Maven, and EAP.
• Free long-term therapy and counseling assistance through Pathways.
• Other work perks and benefits may be available depending on final job location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level