Associate Service Operations Manager - Midwest

Otis Elevator Co.•OTMIH: Michigan Home Offices Remote Location, Remote City, MI, 06032 USA, IN

42d•$130,000 - $165,000•Remote

About The Position

Otis Elevator Company is seeking a highly motivated Associate Service Operations Manager to provide direction, support, and leadership for field operations within the Midwest operating area. The role is based at a remote location in Michigan and requires travel within the operating area, up to 50% or as needed. The position is responsible for the quality of service and repair field operations, including appropriate resource allocation, colleague development, customer issue resolution, service-process adherence, and identifying opportunities to improve project outcomes.

Requirements

High school diploma or equivalent required.
At least 5 years of elevator industry experience required.
Management experience required.
Ability to work in a highly team-oriented and dynamic environment.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Self-motivated and able to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership, goal orientation, time management, and organizational skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide ongoing training, development, and leadership to service and repair colleagues.
Ensure the quality of service and repair field operations and appropriate allocation of resources to meet customer needs.
Investigate and resolve critical customer issues.
Promote the use of digital tools and applications among service colleagues.
Lead process workshops and ensure adherence to service processes.
Monitor field tests, first inspections, and data reports.
Consult with service managers about service-performance problems.
Assess patterns in improvement opportunities and determine solutions to complete service projects satisfactorily and within a reasonable timeframe.

Benefits

401(k) plan with company match and a separate automatic retirement contribution
Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents beginning on the first day of employment
Three weeks of paid vacation and paid company holidays
Paid sick leave
Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards
Spot performance bonus opportunities