VP Operations - Midwest/West

Call Your Mother Deli • Chicago, IL

3d

About The Position

The Vice President of Operations oversees operational excellence across Call Your Mother’s Chicago and Denver shops. The role optimizes day-to-day operations, drives efficiency, and ensures that each location reflects the company’s culture while delivering high-quality food, service, and exceptional guest and team experiences. The position supports future growth in the Midwest and Mountain West markets and works to improve systems and processes while preserving each shop’s character.

As a culture champion and senior leader, the VP partners with shop leaders, District Managers, Directors of Operations, and cross-functional teams to foster an inclusive, energetic environment and develop teams. The role drives financial performance by managing labor and food costs, operational KPIs, budgets, and profitability, aligning operational strategies with company goals. The position reports to the COO and collaborates with the SVP of Operations and other operational leaders.

Requirements

• 10 years of experience in multi-unit restaurant operations; QSR experience preferred.
• At least 5 years of experience in a senior leadership role.
• Direct oversight of at least 15 locations and $30 million in revenue, or indirect oversight for at least 2 years.
• Experience leading and managing large teams in a fast-paced, high-growth environment.
• Strong understanding of restaurant operations, including food safety, inventory management, labor optimization, and guest service.
• Ability to drive operational improvements, increase efficiency, and achieve business goals.
• Excellent leadership, communication, and interpersonal skills, including the ability to influence and collaborate with cross-functional teams.
• Strong problem-solving skills and ability to make data-driven decisions and adapt to changing priorities.
• Passion for exceptional guest experiences and commitment to quality and community.
• Ability to travel frequently to oversee operations in multiple markets.
• Alignment with the company’s V.I.B.E.S. values: Vibrancy, Integrity, Belonging, Energy, and Seize the Moment.
• Ability to meet the physical requirements, with or without reasonable accommodation, including lifting up to 50 pounds and safely operating equipment and tools.

Nice To Haves

• QSR restaurant operations experience.

Responsibilities

• Lead, manage, and oversee daily operations across all Call Your Mother locations in Chicago and Denver, ensuring consistent quality and operational excellence.
• Develop and implement processes to improve efficiency and guest experience and maintain consistency across shops.
• Collaborate with operations leadership to develop and execute strategies aligned with company goals, long-term growth, and profitability.
• Manage and mentor Directors of Operations, District Managers, and shop leaders, supporting a positive work environment and team development.
• Oversee labor, inventory, and food cost management while maintaining quality standards and guest satisfaction.
• Ensure locations comply with health and safety regulations, food safety standards, training and development plans, and company policies.
• Evaluate workflows, tools, and technology and implement initiatives to improve performance and streamline processes.
• Analyze shop KPIs to identify trends and opportunities and ensure operational targets are met or exceeded.
• Drive guest service excellence through systems and processes that foster a welcoming, vibrant atmosphere.
• Work with Finance to develop and manage budgets and allocate resources efficiently across locations.
• Partner with Culinary, People and Culture, Marketing, and Finance on company-wide initiatives.
• Travel frequently to oversee operations in multiple markets.

Benefits

• Competitive salary of $165,000, annual bonus opportunity, and stock options.
• Health, dental, and vision insurance.
• Unlimited paid time off.
• 100% paid parental leave for 12 weeks.
• 401(k) with a 4% company match.
• Free English and Spanish classes and Duolingo reimbursement.
• Early Wage Access of up to 50% of eligible earned wages before payday.
• Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more.
• Free bagels and 50% off when off the clock.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed