Regional Manager, Midwest

Tailored Brands•Chicago, IL

8h•$122,699 - $204,505

About The Position

The Regional Manager is accountable for the overall performance of multiple store locations and businesses, including Retail, Rental, Custom, and Tailoring. The role builds high-performing store teams in partnership with Store Managers, plans strategically to achieve results, and creates an inclusive culture focused on a legendary customer experience. The position reports directly to the Zone Vice President of Stores and must be based in the Greater Chicago area near a major airport. Travel is required. Success in the role involves leadership, performance management, workplace culture, operational excellence, and customer experience. The Regional Manager sets expectations and holds store leaders accountable, coaches teams, communicates priorities, and provides strategic oversight. The role drives regional sales and profitability, analyzes performance metrics and budgets, plans store coverage, evaluates market and competitive trends, and develops plans to improve underperforming stores. The Regional Manager conducts store visits, supports efficient and consistent operations, implements programs and best practices, and stays informed about company communications and policies. The role fosters an inclusive workplace, supports hiring and development, and builds talent pipelines through recruitment and succession planning. It also ensures stores deliver the company service model, meet customer expectations, act on customer feedback, maintain brand standards, and execute marketing initiatives. The starting salary range is $122,699–$163,602, with potential to increase to $204,505 depending on merit, length of service, company factors, and other considerations. Final salary takes into account the individual’s skills, background, and experience.

Requirements

Minimum 5 years of experience successfully leading, managing, and developing retail teams, or equivalent experience.
Strong decision-making and problem-solving skills.
Strong quantitative and analytical skills, with a deep understanding of site analytics, sales, and financial data.
Creative, business-savvy approach and good judgment.
Self-motivated, results-oriented, and strategic thinker.
Strong organizational and leadership skills, including the ability to multitask in a fast-paced, dynamic environment.
Excellent written and verbal communication skills, including active listening and effective communication with internal and external stakeholders at all levels.
Strong interpersonal skills and ability to engage others positively one-on-one and in groups, at different levels.
Ability to prioritize duties, work under time constraints, handle multiple tasks, work independently, and adapt to changing priorities and assignments.
Proven ability to develop staff into high-performing individuals and teams through training and development.
Experience building strong organizations and committed teams, evidenced by employee retention and engagement.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to travel.
Must reside in the Greater Chicago area close to a major airport.

Nice To Haves

Bachelor’s degree or equivalent experience.

Responsibilities

Set clear expectations for store leadership and hold teams accountable for results.
Model company values, lead by example, and actively coach store teams.
Communicate priorities and business-driving information to align and equip store leadership.
Maintain consistent communication with the regional team to align stores with company expectations.
Provide strategic oversight and guide teams in identifying and implementing productivity improvements.
Partner with and influence internal and external stakeholders.
Pursue personal growth and aspire to advance.
Achieve regional business plans, including sales, profitability, and other financial measures.
Analyze key metrics, ensure goals are met, and train Store Managers to use reporting to evaluate performance.
Develop and implement regional strategies to maximize sales and deliver consistent results across stores.
Evaluate store schedules to support initiatives, store tasks, appropriate coverage, and customer service.
Present opportunities using fact-based information and recommend solutions or needed support.
Manage store and regional budgets effectively.
Assess market demographics and provide insights on real estate and traffic trends.
Conduct competitive market visits or research and develop fact-based analyses.
Lead store teams in managing local marketing events and business outreach opportunities.
Identify underperforming stores and develop plans to address performance issues.
Conduct effective store visits to ensure stores are customer-ready, meet operational expectations, and foster inclusion.
Prioritize work schedules and store visits based on store performance.
Ensure Store Managers use available tools to maintain operationally sound stores.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement in-store programs and best practices to improve sales, service, and operational efficiency.
Create an engaged, inclusive environment where opinions and contributions are valued.
Make or recommend employment decisions that sustain high-performing and diverse store teams.
Support learning and development, including onboarding and developing high-potential talent.
Build internal and external talent pipelines through recruitment and succession planning.
Ensure stores are trained on the company service model and provide a legendary customer experience.
Lead store teams to exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Evaluate stores for visual compliance with brand standards and execution of marketing initiatives.