Associate Senior IT Program Officer

World Bank Group•Washington, DC

1d•Onsite

About The Position

The Associate Senior IT Program Officer enhances organizational effectiveness by coordinating across ITSOE, supporting leadership decision-making, and ensuring clarity, consistency, and timely execution of priorities. As a subject matter expert in IT Leadership Advisory and Strategy, this role serves as a focal point for organizational activities, helping maintain alignment, streamline communications, and strengthen operational flow. The role routinely leads complex projects, integrates the work of multidisciplinary professionals, contributes to strategy, analysis, and policy formulation, and evaluates systemic and complex issues. It partners with internal stakeholders on matters of strategic importance and provides guidance, coaching, and training to junior staff. The position covers organizational coordination and liaison, resource and workforce planning, staffing coordination, budget and financial oversight, SAFe Agile coordination, and administrative and operational management. The role leads the ITSOE Lean Agile Center of Excellence (LACE) and prepares executive-ready reporting to support timely leadership action.

Requirements

Typically requires a master's degree with 8 years of experience, a bachelor's degree with a minimum of 10 years of relevant experience, or an equivalent combination of education and experience.
Expertise in strategic and operational leadership, including business acumen, program management, operational excellence, strategic and tactical planning, and administrative and operational management.
Expertise in stakeholder engagement, relationship building, advising, influencing, and effective communication.
Expertise in resource management and capacity planning, staffing and workforce coordination, and budget oversight and financial management.
Advanced digital literacy, design thinking, change management, and Scaled Agile Framework (SAFe) coordination capabilities.
Advanced capabilities in leading others and thought leadership.
Ability to collaborate effectively across teams, disciplines, cultures, and institutional boundaries.

Nice To Haves

SAFe Agilist (SA) certification.
Experience working in fragile, conflict-affected, and violent (FCV) contexts.
Experience responsibly leveraging digital and AI-enabled tools to enhance productivity, learning, and decision-making.

Responsibilities

Represent the organization in tactical meetings, governance forums, distribution lists, and other communication channels; coordinate inputs and follow-up actions with managers, the IT Value Management team, the Leadership Advisor, product managers, and relevant IT stakeholders.
Advise and support managers and staff on organizational, operational, and people-related matters, exercising discretion and active listening.
Lead capacity planning and resource allocation across technology programs, products, and operational priorities, balancing skills, availability, location, funding, and delivery needs.
Maintain resource forecasts, utilization data, staffing scenarios, and skills inventories to identify capacity constraints, skills gaps, succession risks, and workforce optimization opportunities.
Partner with leaders, program and product teams, and enabling functions to resolve resource conflicts, prioritize demand, and staff key initiatives.
Coordinate staffing activities, including workforce requests, position planning, vacancy tracking, recruitment schedules, onboarding, extensions, rotations, and staff, consultant, contractor, and vendor transitions.
Work with management, human resources, procurement, financial management, and hiring panels on role requirements, staffing documentation, approvals, and risks or delays.
Produce staffing dashboards and decision materials covering headcount, employment type, location, skills coverage, vacancies, recruitment status, and projected workforce needs.
Oversee administrative, program, project, and vendor budgets; maintain forecasts and commitments; monitor burn rates, variances, accruals, and funding utilization; and recommend corrective action.
Coordinate budget planning, allocation, reallocation, financial reporting, and scenario analysis to align resources with strategic priorities and delivery commitments.
Support financial controls and quality assurance by validating transactions, resolving invoice and commitment issues, documenting assumptions, and maintaining auditable records in accordance with organizational policies.
Lead the ITSOE Lean Agile Center of Excellence (LACE), establishing its direction, operating model, governance, priorities, and services to advance Lean-Agile adoption, strengthen SAFe practices, and drive continuous improvement.
Coordinate SAFe-aligned planning and execution across Agile Release Trains, product teams, shared services, and governance bodies, including Program Increment planning, readiness activities, dependency management, and follow-through on objectives.
Maintain integrated planning artifacts, risks, issues, dependencies, milestones, capacity assumptions, and delivery metrics across portfolios, value streams, and teams.
Facilitate cross-team forums, synchronize priorities and release commitments, surface impediments and resource bottlenecks, and support retrospectives and continuous improvement while reinforcing governance and accountability.
Direct and improve administrative and operational processes, including planning calendars, governance routines, records, access, logistics, procurement coordination, and service requests.
Establish procedures, controls, service levels, and escalation paths; monitor operational performance and compliance; and resolve cross-functional issues affecting delivery or organizational effectiveness.
Prepare executive-ready dashboards, briefings, decision notes, and operational reports integrating workforce, budget, delivery, risk, and administrative information.