Associate IT Program Officer

World Bank Group•Washington, DC

2d•Onsite

About The Position

The Associate IT Program Officer supports the strategic program management function of the World Bank’s Information and Technology Solutions Operations and Country Engagement Department (ITSOE). The role helps coordinate priorities, products, strategic initiatives, and services across the department, working with the ITSOE front office and management, product teams, subject matter experts, and other stakeholders to plan, orchestrate, deliver, and maintain an integrated portfolio program. The position coordinates shared roadmaps, priorities, dependencies, milestones, performance measures, and management decisions across a complex portfolio. It connects portfolio planning with business goals and user needs by consolidating research and feedback, promoting common standards and reusable patterns, and coordinating release readiness, communications, learning, support, and change activities. The role also applies an innovative, data-driven approach, including AI-enabled workflows and automation, to simplify processes, improve analysis, reduce manual effort, and strengthen portfolio planning, coordination, reporting, and decision support. The Associate IT Program Officer collaborates with subject matter experts across ITSOE and ITS to keep standards and guidelines current and practical across technical architecture, data models, product management and design, service and support, and adoption and change management. The role monitors portfolio compliance with established standards and guidelines and proactively addresses issues.

Requirements

Typically, a master's degree with 5 years of experience, a bachelor's degree with a minimum of 7 years of relevant experience, or an equivalent combination of education and experience.
Relevant experience leading and orchestrating complex technology projects across multidisciplinary teams.
Experience managing delivery through predictive, agile, or hybrid approaches.
Experience working with senior stakeholders, vendors, and technical partners.
Advanced business capabilities in business acumen, digital literacy, operational excellence, stakeholder engagement, relationship building, advising, influencing, effective communication, strategic and tactical planning, and strategic thinking.
Advanced technical capabilities in program management, technology project delivery, risk, dependency and issue management, agile, hybrid and predictive delivery methods, and activity and deliverable monitoring and reporting.
Skilled capabilities in change management and leading others.
Skilled technical capabilities in design thinking, technology governance, and vendor management.
Required language: English.

Nice To Haves

Project Management Professional (PMP) certification from PMI, or an equivalent recognized project or program management certification.
SAFe Agilist (SA) certification.
Experience working in fragile, conflict-affected, and violent (FCV) contexts.
Ability to collaborate effectively across teams, disciplines, cultures, and institutional boundaries.
Experience responsibly leveraging digital and AI-enabled tools to enhance productivity, learning, and decision-making.

Responsibilities

Serve as a point person between the ITSOE front office and management, product teams, and other stakeholders.
Orchestrate actions and manage the flow of work, maintaining consolidated oversight of activities, milestones, dependencies, decisions, and deliverables through structured tracking and reporting.
Monitor progress against agreed plans, deadlines, quality standards, and expected deliverables; validate status updates, identify slippage or gaps, escalate exceptions, and ensure follow-through on actions, decisions, and commitments.
Organize ITSOE resources, guidelines, and standards across multiple tracks with subject matter experts.
Identify, pilot, and support implementation of AI-powered workflows, automation, and other digital tools to streamline coordination, improve analysis and reporting, and accelerate high-quality delivery.
Monitor emerging technologies, industry trends, and delivery practices; assess their relevance to ITSOE and recommend scalable opportunities to strengthen delivery and innovation.
Coordinate shared roadmaps, priorities, dependencies, milestones, performance measures, and management decisions across the portfolio.
Consolidate research and feedback and coordinate release readiness, communications, learning, support, and change activities.
Collaborate with subject matter experts to maintain practical standards and guidelines across technical architecture, data models, product management and design, service and support, and adoption and change management.
Monitor portfolio compliance with established standards and guidelines and proactively address issues.