Associate Screening Representative, Inside Sales - Philadelphia Market

Abbott • Madison, WI

4d • $21 - $41 • Onsite

About The Position

The Associate Screening Representative, Inside Sales supports Abbott’s commercial organization by driving product growth through virtual selling and quality customer interactions. The role works toward sales goals and delivers diagnostic solutions to the healthcare community by emphasizing the urgency of colorectal cancer screening and improving patient outcomes. It works closely with the assigned area team to support area activities and sales objectives. The territory is the Philadelphia area, with calls to customers in the Eastern time zone; the position itself is fully onsite in Madison, Wisconsin, and typically starts at 9 a.m. The posting targets a January 4 start date and notes relocation assistance may be available.

The representative develops healthcare-provider and stakeholder relationships, investigates leads, evaluates account potential, and creates and implements business and account plans to increase awareness, acceptance, and use of Cologuard and other Abbott Cancer Diagnostics solutions. The role uses customer and market insights to identify opportunities, supports education and tailored customer engagements, and coordinates with commercial and cross-functional partners to execute business plans and meet customer needs. It also maintains account information and activity in the CRM, conducts telephonic and virtual sales presentations, supports office onboarding, and prepares sales reports as needed.

The role requires professional and ethical conduct consistent with company guidelines, policies, regulatory requirements, and company values. Work includes continuous sitting for prolonged periods, extensive keyboard use, and working in a noisy environment. Travel is required approximately 10% of the time.

Requirements

• Bachelor’s degree in Sales, Business Management, Marketing, Science, or a related field, or four years of relevant experience in lieu of a degree.
• Proficiency in Microsoft Excel, Word, and Outlook, and in a customer relationship management (CRM) tool.
• Ability to perform the essential duties of the position with or without accommodation.
• Legal authorization to work in the country of employment without current or future sponsorship.
• Strong verbal and written communication, questioning, and listening skills.
• Confident, professional, and credible presence.
• Ability to present concepts clearly, concisely, and professionally in telephone and face-to-face interactions.
• Strong interpersonal, time-management, and organizational skills.
• Effective organizational and proactive problem-solving skills.
• Ability to work confidently in a complex and ambiguous environment.

Nice To Haves

• Previous sales, inside sales, or account management experience.
• Expertise in computer technology specific to virtual sales.
• Experience selling medical devices or diagnostics.
• Clinical education or experience, and/or experience working in healthcare.
• Experience working with clinicians, health-system administrators, and/or the healthcare community.
• Background in commissioned tangible-product sales.

Responsibilities

• Investigate leads and use analytical insights and business opportunities to activate healthcare providers, clinical professionals, and health-system stakeholders.
• Develop insight into local healthcare ecosystems and identify opportunities to improve care systems and patient outcomes through Abbott Cancer Diagnostics solutions.
• Analyze patient journeys and account opportunities, and work with healthcare professionals to support clinical decision-making and patient and population health outcomes.
• Build relationships with clinical stakeholders and administrators to understand account priorities and unmet needs.
• Record customer insights, contact details, sales-call activities, market intelligence, and funnel development in the CRM database.
• Use CRM, Excel, Tableau, research, and other available resources to synthesize information and make data-driven decisions about account potential and sales opportunities.
• Collaborate with the commercial team and cross-functional partners to support customer education, resource needs, and use of products and solutions.
• Develop and implement business and account plans to increase product visibility and awareness and maximize opportunities and sales growth.
• Create plans that support use and acceptance of Cologuard and other Abbott Cancer Diagnostics solutions.
• Tailor customer engagements to evaluate and address customer needs and position products and resources as solutions.
• Use internal stakeholders, partners, marketing collateral, technology platforms, and educational resources to support customers.
• Inform and educate physicians and other stakeholders about products and value propositions, using approved clinical studies and marketing aids.
• Build connections that support customers’ long-term collaboration with Abbott Cancer Diagnostics and use of its products and resources.
• Coordinate with internal stakeholders to implement account plans, improve customer satisfaction and patient outcomes, and develop business opportunities.
• Coordinate targeted tactics with Sales, Marketing, Sales Operations, Internal Support, and other cross-functional stakeholders to deliver business goals.
• Communicate customer needs and opportunities to internal stakeholders and partners so resources and solutions can be mobilized.
• Adapt to evolving strategic imperatives based on local business needs and insights.
• Conduct virtual sales using remote sales tools and resources.
• Enter new customer data and update account information in the CRM.
• Make telephonic and virtual sales presentations to multiple decision-makers across healthcare facilities.
• Conduct office onboarding and review or create sales reports as necessary.
• Conduct business according to ethical and professional standards, company policies, regulatory requirements, and company values.

Benefits

• Career development opportunities with an international company.
• Potential eligibility for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, providing an affordable and convenient path to a bachelor’s degree.
• Onsite cafeteria, coffee shop, and fitness center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level