Associate Salon Manager

JCPenney•Clarksville, IN

About The Position

JCPenney Salon is hiring an Associate Salon Manager to lead and develop a salon team while continuing to provide hair services and build a personal clientele. The manager coaches, motivates, and recruits stylists; helps create an exceptional client experience; and influences salon performance, business growth, and team development. The role also involves maintaining salon presentation and operations, managing resources, and ensuring team members understand performance expectations. The position offers the opportunity to work up to 8–16 hours per week behind the chair, depending on salon volume. For those services, the manager earns 50% commission on service sales and 10% commission on retail sold with a service. The role includes eligibility-based benefits and potential management incentive bonuses.

Requirements

Current cosmetology license in the state where applying.
Passion for beauty and creating exceptional client experiences.
Desire to coach, mentor, and develop other stylists.
Strong communication and interpersonal skills.
Results-oriented mindset.
Ability to build client loyalty and business relationships.
Commitment to an inclusive, respectful, professional, and positive salon environment.

Responsibilities

Provide hair services, including cuts, styling, chemical services, and other services across all hair types.
Conduct thorough consultations and make personalized recommendations.
Coach stylists on providing memorable service that encourages rebooking, referrals, and client loyalty.
Communicate consistently with the team, providing coaching, encouragement, feedback, and recognition.
Recruit stylists through social media, referrals, recruiting platforms, local salons, and cosmetology schools.
Identify stylists' strengths and development opportunities, and create learning opportunities to support their careers.
Encourage participation in JCPenney Core and Artistic Education programs.
Build a salon culture centered on loyalty, passion, professional growth, respect, and fun.
Review salon performance reports and identify opportunities for improvement.
Set priorities and action plans for productivity, referrals, rebooking, return rates, and client acquisition.
Identify root causes of performance issues and coach the team toward measurable results.
Manage salary costs and resources in support of the salon's profit plan.
Set clear expectations and explain how success is measured.
Follow SET merchandising standards and make adjustments based on salon layout.
Regularly inspect the salon and backbar for merchandising, replenishment, and recovery opportunities.
Address or delegate product-related issues affecting the client experience.
Manage backbar expenses responsibly and according to plan.
Help maintain a professional, organized, and welcoming salon environment.
Meet performance expectations for service sales, product sales, productivity, client experience, and attendance.
Follow company programs, hiring practices, and applicable state safety regulations.
Ensure team members understand expectations and have the resources to succeed.
Hold the team accountable while recognizing progress and accomplishments.