Associate, Retail Channels (Teller)

Oriental Bank•Aibonito, PR

5d•Onsite

About The Position

The Associate, Retail Channels (Teller) provides superior, efficient customer service by handling transactional services and promoting bank products in accordance with established processes and guidelines and in strict compliance with applicable regulations. This is an on-site position based in Aibonito, Puerto Rico. The position is of indefinite duration and requires permanent or ongoing authorization to work in the United States, which the employee must maintain throughout their tenure. The role may include other duties as assigned.

Requirements

Associate, technical degree, or approved credits in Business Administration or a related field; equivalent combinations of education, training, and experience may substitute for the stated minimum education and experience requirements.
One year of retail, customer-service, or cash-register experience; equivalent combinations of education, training, and experience may substitute for the stated minimum education and experience requirements.
Basic mathematical skills.
Detail orientation and ability to manage multiple priorities while observing defined quality standards.
Analytical, proactive problem-solving, organizational, and multitasking abilities.
Assertive oral and written communication with internal and external stakeholders.
Proficiency in MS Office, including Excel and Word, and other business applications such as Visio.
Availability to work according to branch operating hours and flexibility to work overtime based on business needs.
Legal authorization to work in the United States, with permanent or ongoing work authorization that can be maintained throughout employment.

Nice To Haves

Fully bilingual in English and Spanish, written and verbal.

Responsibilities

Provide high-quality, efficient, prompt, courteous, precise, and accurate service to customers while following established procedures and practices.
Ensure and promote compliance by executing transactions within operating policies and procedures and adhering to applicable guidelines and regulations.
Handle transactions including deposits, withdrawals, check cashing, payment processing, transfers, and sales of manager's or officers' checks in accordance with bank policies and procedures.
Ensure the workstation is prepared for transactions and maintain established controls over assigned keys, stamps, and cash.
Comply with cash-management requirements and established cash limits; balance the cash fund at the end of each shift and report discrepancies to the supervisor.
Maintain transaction logs and registers according to established procedures.
Receive customer or prospective-customer claims and inquiries, address those within scope, and refer others to the appropriate area.
Report and escalate suspicious transactions or activities observed within the branch to management.
Balance and reconcile transactions.
Promote and provide information about the bank's products, services, and channels.
Identify cross-selling opportunities and refer customers to peers and team members.
Perform other duties as assigned.